Responsible Gaming at tbaj

Age Restriction — 21+ Only

tbaj takes its age verification obligations seriously. Every account applicant must complete our Know Your Customer (KYC) process before making any deposit or placing any bet. This process requires submission of a valid government-issued identity document — such as a Bangladesh National ID card or passport — confirming the applicant is at least 21 years of age. Accounts that cannot be verified as belonging to a person aged 21 or above will be permanently closed, and any funds held in those accounts will be returned to the verified payment source after deducting any applicable charges.

Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms. If you believe an underage person has accessed tbaj, please contact our support team immediately at [email protected]. We treat all such reports with the highest urgency and will act promptly to investigate and close any account held by a person under 21.

Your Responsible Gaming Tools

tbaj provides six free responsible gaming tools to every account holder. These tools are accessible from your account settings at any time, require no special request, and take effect promptly once set. Use them to maintain healthy control over your gambling activity.

Deposit Limits Explained

Deposit limits allow you to control exactly how much money enters your tbaj account over a chosen period. Once a limit is set, it cannot be increased for at least 24 hours, giving you a protective cooling-off period before spending more. You may reduce your limit immediately at any time. Available limit periods are:

• Daily limit — resets every 24 hours at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit — resets every Monday at midnight BST and covers seven consecutive days of deposits.
• Monthly limit — resets on the first day of each calendar month and covers the total deposits for that month.
• Once you reach your set deposit limit, no further deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard will be accepted until the period resets or you reduce the limit.

Time-Out and Self-Exclusion

Sometimes the best decision a player can make is to step away from gambling for a period of time. tbaj supports this decision fully with both short-term time-out options and long-term self-exclusion, at no cost and with no questions asked.

Time-Out

A time-out temporarily suspends your tbaj account for a period of your choosing — 24 hours, 48 hours, 7 days, 30 days, or a custom period up to 6 weeks. During a time-out your account is inaccessible; you cannot log in, deposit, place bets, or claim bonuses. Your account balance is preserved and will be available when the time-out period ends. Time-outs cannot be reversed early — they run for their full duration to give you genuine breathing space.

Self-Exclusion

Self-exclusion is a longer-term decision to close your access to tbaj for a minimum period of 6 months. Self-exclusion periods available are: 6 months, 1 year, 2 years, 3 years, or permanently. During self-exclusion, your account is fully locked, all marketing communications are stopped immediately, and you will not be contacted with promotional material for the duration of the exclusion period.

Self-exclusion requests are actioned within 24 hours of receipt and cannot be reversed during the exclusion period, regardless of the reason. Any funds remaining in your account at the time of self-exclusion will be returned to your verified payment method upon completion of the standard withdrawal verification process.

How to Request Self-Exclusion

1. 1Log in to your tbaj account and navigate to Account Settings, then select Responsible Gaming.
2. 2Choose Self-Exclusion and select your desired exclusion period from the available options.
3. 3Confirm your decision. You will receive an email confirmation to your registered address within 24 hours confirming the exclusion is active.
4. 4Alternatively, email [email protected] directly with your account username and requested exclusion period. Our team will process the request within 24 hours.

Warning Signs of Problem Gambling

Gambling is entertainment. For most people, it stays that way. But for some, it can develop into a problem that affects finances, relationships, and mental health. Being honest with yourself about these warning signs is the first step toward getting help:

• ⚠️Spending more money on gambling than you can comfortably afford to lose, or borrowing money to fund gambling.
• ⚠️Feeling irritable, anxious, or restless when attempting to reduce or stop gambling.
• ⚠️Gambling to escape stress, depression, anxiety, or other difficult emotions rather than for entertainment.
• ⚠️Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• ⚠️Neglecting work, family, health, or other important responsibilities because of gambling.
• ⚠️Repeatedly failing to stick to spending limits or self-imposed rules about gambling behaviour.

Tips for Playing Responsibly

Responsible gaming is about staying in control and keeping gambling a fun, recreational activity. The following habits will help you enjoy tbaj while keeping your finances and wellbeing intact:

• Set a budget before you start each gaming session and treat it as a fixed entertainment cost — not money you expect to win back. Only gamble with funds you can genuinely afford to lose.
• Use tbaj's deposit limit tool to cap your spending before you play. Setting limits in advance removes the temptation to top up when you are emotionally engaged in a session.
• Take regular breaks. Step away from the screen every 30-60 minutes, especially during long sessions. Fatigue and stress both impair judgment and can lead to poor gambling decisions.
• Never chase losses. Accepting that you have lost the amount you budgeted for is an important part of responsible play. Chasing losses with larger bets is one of the most common patterns that leads to problem gambling.
• Keep gambling in perspective. It is one leisure activity among many — not a way to earn income, solve financial problems, or cope with emotional difficulties.
• Talk to someone you trust if gambling starts to feel less like fun and more like a compulsion. Friends, family, or tbaj's support team at [email protected] are all good starting points.

Protecting Minors

tbaj is an adults-only platform and takes the protection of minors from gambling harm extremely seriously. We require all account holders to verify their age as 21 or above before any play or financial transaction is permitted. Our verification systems cross-check submitted identity documents against authoritative records to prevent underage access.

If tbaj is accessed on a shared or family device, we strongly recommend that adults take the following precautions to prevent minors from accessing the platform:

• Log out of your tbaj account fully after every session and never save your login credentials in the device browser.
• Install reputable parental control software on shared devices and configure content filters to block access to online gambling sites.
• Keep your tbaj account credentials strictly private. Do not share your username or password with any other person, including family members.

Getting Help — You Are Not Alone

If you feel that gambling is negatively affecting your life, your finances, your relationships, or your mental health, please reach out for help. Speaking to someone — whether that is the tbaj support team, a trusted friend, or a professional counsellor — is always the right move. You do not need to wait until things feel out of control before asking for support.

tbaj's responsible gaming support team is available around the clock, every day of the year. We will listen without judgment, help you activate any of the available tools, or assist you in starting the self-exclusion process. All communications about responsible gaming concerns are handled with complete confidentiality.